Browsing by Author Noronha, Ernesto

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Issue DateTitleAuthor(s)
5-Sep-2022Caring for those in your charge: the role of servant leadership and compassion in managing bullying in the workplaceAhmad, Saima; Islam, Talat; D'Cruz, Premilla; Noronha, Ernesto
2019Caste and workplace bullying: a persistent and pervasive phenomenonNoronha, Ernesto
9-May-2011Closure of a Call CentreNoronha, Ernesto
8-Sep-2010Cochin PortNoronha, Ernesto
2019Collaborative learning in virtual space and learning in the physical workplace: the case of in-service public-school teachers in IndiaMaun, Deepak
2016Creating space: the role of the state in the Indian IT-related offshoring sectorNoronha, Ernesto; D'Cruz, Premilla
2017Critical perspectives on work and employment in globalizing IndiaNoronha, Ernesto; D'Cruz, Premilla
2015Customer cyberbullying: the experiences of India‘s international-facing call centre agentNoronha, Ernesto; D'Cruz, Premilla
2018Cyberbullying at work: understanding the influence of technologyFarley, S.; Coyne, I.; D'Cruz, Premilla
2016Deciphering the discourse of 'the professional': Consequences for union formation in the Indian IT/ITES sectorNoronha, Ernesto; D'Cruz, Premilla
22-Aug-2018Doing dignity work: Indian security guards interface with precariousnessNoronha, Ernesto; Chakraborty, Saikat; D'Cruz, Premilla
2-Nov-2008Doing emotional labour: the experiences of Indian call centre agentsD'Cruz, Premilla; Noronha, Ernesto
5-May-2011Domestic Labour: The Experience of Work in India’s Other Call Centre IndustryD'Cruz, Premilla; Taylor, Philip; Noronha, Ernesto; Scholarios, Dora
8-Sep-2010Eastworld MetalsNoronha, Ernesto; D'Cruz, Premilla
2009The Effect of Organizational Identification on Emotional Labor: A Study in the Indian Pharmaceutical SectorMishra, Sushanta Kumar
2013Emotional Labour in Indian Call CentresNoronha, Ernesto
5-May-2011Employee Dilemmas in the Indian ITES-BPO IndustryD'Cruz, Premilla; Noronha, Ernesto
12-Jan-2011Employee Identity in Indian Call CentresD'Cruz, Premilla; Noronha, Ernesto
8-Jun-2010Employee Voice and Collective Formation in the Indian BPO IndustryD'Cruz, Premilla; Noronha, Ernesto; Taylor, Philip; Scholarios, Dora
11-Nov-2008Employee voice and collective formation in the Indian ITES - BPO industryTaylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla