IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
Browsing by Subject Call Centres
Showing results 1 to 8 of 8
| Issue Date | Title | Author(s) |
| 29-Oct-2006 | Being professional: organizational control in Indian call centres | D'Cruz, Premilla; Noronha, Ernesto |
| 10-Nov-2008 | Customer satisfaction and service quality measurement in Indian call centres | Jaiswal, Anand Kumar |
| 2-Nov-2008 | Doing emotional labour: the experiences of Indian call centre agents | D'Cruz, Premilla; Noronha, Ernesto |
| 11-Nov-2008 | Employee voice and collective formation in the Indian ITES - BPO industry | Taylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla |
| 15-Jan-2010 | The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategies | D'Cruz, Premilla; Noronha, Ernesto |
| 28-Jan-2009 | Experiencing depersonalized bullying: a study of Indian call centre agents | D'Cruz, Premilla; Noronha, Ernesto |
| 11-Nov-2010 | Indian call centres and business process outsourcing: a study in union formation | Taylor, Philip; D'Cruz, Premilla; Noronha, Ernesto; Scholarios, Dora |
| 2-Nov-2007 | Technical call centres: beyond electronic sweatshops and assembly lines in the head | D'Cruz, Premilla; Noronha, Ernesto |
