IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
Browsing by Subject Customer satisfaction
Showing results 1 to 12 of 12
| Issue Date | Title | Author(s) |
| 6-Mar-2001 | Comparative study of supply chains across product life cycles | Sen, Bhaskar; Sud, Rajat K. |
| 2014 | Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters | Sinha, Piyush Kumar; Mishra, Hari Govind; Kaul, Surabhi |
| 2014 | Examining the influence of service quality on customer satisfaction and patronage intentions in convenience store industry | Sharma, Dheeraj |
| Jan-2016 | HRD climate and customer satisfaction in Indian private banks | Mittal, Shweta; Gupta, Vishal; Mottiani, Manoj |
| 20-Mar-2022 | Impact of chatbot personality on customer satisfaction | Visweswaran, K; Soorya, R |
| 2019 | Impact of digital marketing strategies: a comparative study | Kishore, Somnath; Sudhakaran, Sidharth |
| 2017 | Investigating a comparative evaluationapproach in explaining loyalty | Jaiswal, Anand Kumar; Lemmink, Jos G.A.M. |
| 2013 | Rebranding Star News: Managing Customer and Viewer Perceptions and Attitudes | Sahay, Arvind |
| 4-Mar-2001 | Study and simulation of the supply chain at Asian Paints India Ltd. | Chilukuri, Aditya; Bhandari, Manik |
| 2020 | A study on urban company | Suri, Tejaswini |
| 2014 | Studying the employee exit process management across industries & analyzing its impact on customer satisfaction | K., Jyothi; Pathak, Jyotirmoy; Bongale, Rahul |
| 2014 | Towards Deming Prize - Case of Tata Steel | Laha, Arnab Kumar; Dutta, Goutam |
