IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
Browsing by Subject Customer service
Showing results 1 to 4 of 4
| Issue Date | Title | Author(s) |
|---|---|---|
| 22-Jul-2006 | Customer service | Sahay, Arvind |
| Oct-2015 | Emotional labor in interactive service roles in Indian restaurants | Sharma, Anand; Banerjee, Prantosh; Yadav, Rama Shankar; Dash, Sanket Sunand |
| 2020 | Political affiliations of consumers and their effect on service failures | Shah, Deven; Manasi, Susarla |
| 28-Jul-2009 | Strategies for Improved Servicing of the Customers: Case of Ghaziabad Goods Shed of the Indian Railways | Raghuram, G.; Bastian, Samantha |