IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
Browsing by Subject Service quality
Showing results 1 to 4 of 4
| Issue Date | Title | Author(s) |
|---|---|---|
| 2013 | Exploring the role of HRM in service delivery in healthcare organizations: A study of an Indian hospital | Tomar A.; Dhiman A. |
| 2017 | Investigating a comparative evaluationapproach in explaining loyalty | Jaiswal, Anand Kumar; Lemmink, Jos G.A.M. |
| 2007 | Measuring retail service quality: Examining applicability of international research perspectives in India | Kaul S. |
| 28-Feb-2019 | Service quality versus service experience: an empirical examination of the consequential effects in B2B services | Roy, Subhadip; Sreejesh, S; Bhatiac, Sandhya |