Browsing by Author Jain, Varsha

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Issue DateTitleAuthor(s)
22-Sep-2020Construction, validation and generalization of SERVSTRESS: a measure for service induced customer stressRoy, Subhadip; Jain, Varsha
Jun-2019Developing an emic scale to measure ad-evoked nostalgia in a collectivist emerging market, IndiaJain, Varsha; Merchant, Altaf; Roy, Subhadip; Ford, John B.