IIMA Institutional Repository
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http://hdl.handle.net/11718/10041| Title: | Rule bound government agency to customer centric facility: can Indian passport offices make the leap |
| Authors: | Ravichandran, N. Bahuguna, Doorva |
| Keywords: | Passport Ofice;Government Agency |
| Issue Date: | 28-Oct-2006 |
| Description: | Ravichandran, N.and Bahuguna, Doorva (March, 2006) IIM-B Management Review, Vol.18(1), Pp.59-66 |
| URI: | http://hdl.handle.net/11718/10041 |
| Appears in Collections: | Journal Articles |
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