Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/10257
Title: Indian call centres and business process outsourcing: a study in union formation
Authors: Taylor, Philip
D'Cruz, Premilla
Noronha, Ernesto
Scholarios, Dora
Keywords: Call Centres;Outsourcing
Issue Date: 11-Nov-2010
Publisher: New Technology, Work, and Employment
Citation: Taylor, P., D'Cruz, P., Noronha, E., & Scholarios, D. (2009). Indian Call Centres and Business Process Outsourcing: A Study in Union Formation. New Technology, Work, and Employment, 24(1), 19-42.
Abstract: In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.
Description: New Technology, Work, and Employment, Vol. 24, No. 1, (2009), pp. 19 - 42
URI: http://hdl.handle.net/11718/10257
Appears in Collections:Journal Articles

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