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http://hdl.handle.net/11718/10257| Title: | Indian call centres and business process outsourcing: a study in union formation |
| Authors: | Taylor, Philip D'Cruz, Premilla Noronha, Ernesto Scholarios, Dora |
| Keywords: | Call Centres;Outsourcing |
| Issue Date: | 11-Nov-2010 |
| Publisher: | New Technology, Work, and Employment |
| Citation: | Taylor, P., D'Cruz, P., Noronha, E., & Scholarios, D. (2009). Indian Call Centres and Business Process Outsourcing: A Study in Union Formation. New Technology, Work, and Employment, 24(1), 19-42. |
| Abstract: | In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation. |
| Description: | New Technology, Work, and Employment, Vol. 24, No. 1, (2009), pp. 19 - 42 |
| URI: | http://hdl.handle.net/11718/10257 |
| Appears in Collections: | Journal Articles |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Indiacallcentresandbusiness_2009.pdf Restricted Access | 159.41 kB | Adobe PDF | View/Open Request a copy |
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