IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/11718/10258| Title: | Employee voice and collective formation in the Indian ITES - BPO industry |
| Authors: | Taylor, Philip Noronha, Ernesto Scholarios, Dora D'Cruz, Premilla |
| Keywords: | Call Centres;Contracting;Outsourcing;Working Conditions |
| Issue Date: | 11-Nov-2008 |
| Publisher: | Economic and Political Weekly |
| Citation: | Taylor, P., Noronha, E., Scholarios, D., & D'Cruz, P. (2008). Employee Voice and Collective Formation in the Indian ITES - BPO Industry. Economic and Political Weekly, 43(22), 37-46. |
| Abstract: | The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union of information technology enabled services professionals) represent employees' interests and effectively work towards protecting their rights and improving their working conditions? A survey of unites members indicates that they identify with the need for such an organisation to deal with poor supervisory and managerial treatment, concerns for employee safety, grievances related to pay and workload, and even the indignities of favouritism. |
| Description: | Economic and Political Weekly, Vol. 43, No. 22, (2008), pp. 37 - 46 |
| URI: | http://hdl.handle.net/11718/10258 |
| Appears in Collections: | Journal Articles |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Taylor_et_al_Economic_and_Political_Weekly.pdf Restricted Access | 188.58 kB | Adobe PDF | View/Open Request a copy |
Items in IIMA Institutional Repository are protected by copyright, with all rights reserved, unless otherwise indicated.