Employee voice and collective formation in the Indian ITES - BPO industry

Taylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla

IIMA Institutional Repository

This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.

Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/10258

Full metadata record

DC Field	Value	Language
dc.contributor.author	Taylor, Philip
dc.contributor.author	Noronha, Ernesto
dc.contributor.author	Scholarios, Dora
dc.contributor.author	D'Cruz, Premilla
dc.date.accessioned	2010-11-11T09:06:48Z
dc.date.available	2010-11-11T09:06:48Z
dc.date.copyright	2008
dc.date.issued	2008-11-11T09:06:48Z
dc.identifier.citation	Taylor, P., Noronha, E., Scholarios, D., & D'Cruz, P. (2008). Employee Voice and Collective Formation in the Indian ITES - BPO Industry. Economic and Political Weekly, 43(22), 37-46.	en
dc.identifier.uri	http://hdl.handle.net/11718/10258
dc.description	Economic and Political Weekly, Vol. 43, No. 22, (2008), pp. 37 - 46	en
dc.description.abstract	The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union of information technology enabled services professionals) represent employees' interests and effectively work towards protecting their rights and improving their working conditions? A survey of unites members indicates that they identify with the need for such an organisation to deal with poor supervisory and managerial treatment, concerns for employee safety, grievances related to pay and workload, and even the indignities of favouritism.	en
dc.language.iso	en	en
dc.publisher	Economic and Political Weekly	en
dc.subject	Call Centres	en
dc.subject	Contracting	en
dc.subject	Outsourcing	en
dc.subject	Working Conditions	en
dc.title	Employee voice and collective formation in the Indian ITES - BPO industry	en
dc.type	Article	en
Appears in Collections:	Journal Articles

Files in This Item:

File	Description	Size	Format
Taylor_et_al_Economic_and_Political_Weekly.pdf Restricted Access		188.58 kB	Adobe PDF	View/Open Request a copy

Show simple item record