Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/10258
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dc.contributor.authorTaylor, Philip
dc.contributor.authorNoronha, Ernesto
dc.contributor.authorScholarios, Dora
dc.contributor.authorD'Cruz, Premilla
dc.date.accessioned2010-11-11T09:06:48Z
dc.date.available2010-11-11T09:06:48Z
dc.date.copyright2008
dc.date.issued2008-11-11T09:06:48Z
dc.identifier.citationTaylor, P., Noronha, E., Scholarios, D., & D'Cruz, P. (2008). Employee Voice and Collective Formation in the Indian ITES - BPO Industry. Economic and Political Weekly, 43(22), 37-46.en
dc.identifier.urihttp://hdl.handle.net/11718/10258
dc.descriptionEconomic and Political Weekly, Vol. 43, No. 22, (2008), pp. 37 - 46en
dc.description.abstractThe growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union of information technology enabled services professionals) represent employees' interests and effectively work towards protecting their rights and improving their working conditions? A survey of unites members indicates that they identify with the need for such an organisation to deal with poor supervisory and managerial treatment, concerns for employee safety, grievances related to pay and workload, and even the indignities of favouritism.en
dc.language.isoenen
dc.publisherEconomic and Political Weeklyen
dc.subjectCall Centresen
dc.subjectContractingen
dc.subjectOutsourcingen
dc.subjectWorking Conditionsen
dc.titleEmployee voice and collective formation in the Indian ITES - BPO industryen
dc.typeArticleen
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