Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/10422
Title: Indian call centres and business process outsourcing: a study in union formation
Authors: D'Cruz, Premilla
Taylor, Philip
Noronha, Ernesto
Scholarios, Dora
Issue Date: 15-Apr-2009
Abstract: In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.
Description: New Technology, Work, and Employment, 24, 1(2009), 19-42
URI: http://hdl.handle.net/11718/10422
Appears in Collections:Journal Articles

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