Feasibility study of setting up ITES and BPO hubs in North East India

Abstract

This paper attempts to identify the commercial capital cities where India’s north-eastern Information Technology-enabled Services–Business Process Outsourcing (ITES-BPO) industry could be set up. It sheds some light on the BPO industry scenario in India and the conducive environment required to set up units. Various north-eastern cities have been ranked in terms of investment friendliness and the business environment for the ITES-BPO industry. It also comprises macro environmental analysis where the focus is mainly on the STEEP of the business environment, i.e., the Social, Technological, Economic, Environmental and Political aspects that impact competitiveness. The measures that can be taken to make north-eastern cities attractive to the ITES-BPO industry are also discussed.