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http://hdl.handle.net/11718/10511| Title: | Redefining Professional: The Case of India’s Call Centre Agents |
| Authors: | D'Cruz, Premilla Noronha, Ernesto |
| Issue Date: | 5-May-2011 |
| Citation: | D’Cruz, Premilla and Noronha, Ernesto, "Redefining Professional: The Case of India’s Call Centre Agents" in Jemielniak, et al. (eds.), Handbook of Research on Knowledge Intensive Organizations, PA: IGI Global, 2009. |
| Description: | in Jemielniak, et al. (eds.), Handbook of Research on Knowledge Intensive Organizations, PA: IGI Global, 2009. |
| URI: | http://hdl.handle.net/11718/10511 |
| Appears in Collections: | Book Chapters |
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