IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/11718/10512| Title: | Union Formation in the Indian Call Centre/BPO Industry |
| Authors: | D'Cruz, Premilla Taylor, Philip Noronha, Ernesto Scholarios, Dora |
| Issue Date: | 5-May-2011 |
| Citation: | D’Cruz, Premilla; Taylor, Philip; Noronha, Ernesto and Scholarios, Dora, "Union Formation in the Indian Call Centre/BPO Industry" in Bob Russell and Mohan Thite (eds.), Managing Human Resources in Indian Call Centres/BPO Providers, New Delhi: Sage Publications, 2009. |
| Description: | in Bob Russell and Mohan Thite (eds.), Managing Human Resources in Indian Call Centres/BPO Providers, New Delhi: Sage Publications, 2009. |
| URI: | http://hdl.handle.net/11718/10512 |
| Appears in Collections: | Book Chapters |
Files in This Item:
There are no files associated with this item.
Items in IIMA Institutional Repository are protected by copyright, with all rights reserved, unless otherwise indicated.