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Issue DateTitleAuthor(s)
2019Improving customer experience: a natural language processing (NLP) approachJangid, Anil
2019Study social media strategy and customer engagement of Amazon India and Flipkart in the context of Covid-19 pandemicKumar, Amit; Bajpai, Deepak; Menaria, Paranjay Ravi
14-Dec-2021Analysing the impact of chatbot on customer engagementJakhar, Ankit Kumar; Singh, Sagar
7-Aug-2021Viral marketingAsad, Mohammed; Krishna, Narra Sai