Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/11412
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dc.contributor.authorPazour, Jennifer A.-
dc.contributor.authorRoy, Debjit-
dc.date.accessioned2013-11-23T04:50:53Z-
dc.date.available2013-11-23T04:50:53Z-
dc.date.copyright2012-12-
dc.date.issued2013-11-23-
dc.identifier.urihttp://hdl.handle.net/11718/11412-
dc.description.abstractVehicle rental providers o er di erentiated services to reserve and walk-in customers. In this research, we study one such service di erentiation strategy, a vehicle threshold policy, which is to hold vehicles for reserve class customers in anticipation of their future arrivals. To consider the impact that vehicle threshold policies have on reserve and walk-in customer waiting times, we model a rental depot as a multi-class non-work-conserving semi-open queue with stochastic inputs. For exponential and deterministic service time distributions, we identify the optimal threshold quantity for stationary customer arrivals using closed-form expressions for the expected waiting times of both customer classes. For non-stationary customer arrivals, we develop di erent threshold policies and analyze their performance using a detailed simulation model. Through numerical testing, we provide insights into recommended threshold policies that can be applied to improve the pro tability of a rental provider.en_US
dc.language.isoenen_US
dc.relation.ispartofseries;W.P. No. 2012-12-05-
dc.subjectTransportationen_US
dc.subjectVehicle rental systemen_US
dc.subjectCustomer service di fferentiationen_US
dc.subjectSemi-open non-work conserving queueen_US
dc.subjectPriority threshold queuing systemsen_US
dc.titleMinimizing Customer Waiting Costs for Rental Vehicle Providers using Threshold Reservation Policiesen_US
dc.typeWorking Paperen_US
Appears in Collections:Working Papers

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