Effects of TQM on Perceptual HRM

Abstract

This paper examines the effects of TQM practices practiced by software organizations on perceptual HRM within India. The study sample consisted of 324 employees, resulting in a response rate of 81 percent. A questionnaire was developed and administered to ascertain the level of influence by TQM practices on perceptual HRM outcomes. Data were analyzed by employing multiple regressions. The results revealed that HRM, organization culture, employee empowerment are high involvement TQM practices and have strongest impact on employee’s perceptual outcomes. The findings make a significant contribution to software industry that can be used to track the extent of TQM effects on perceptual HRM. An organization could use this instrument for pre-test baseline, and periodically re-administer it to identify changes associated with TQM efforts.