Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/11594
Full metadata record
DC FieldValueLanguage
dc.contributor.authorPereira, Vijay-
dc.contributor.authorSharma, Kajal-
dc.contributor.authorMalik, Ashish-
dc.date.accessioned2013-12-05T11:49:25Z-
dc.date.available2013-12-05T11:49:25Z-
dc.date.copyright2013-12-12-
dc.date.issued2013-
dc.identifier.citation3rd Biennial Conference of the Indian Academy of Management (IAM), 2013 held at IIMA during 12-14 December, 2013en_US
dc.identifier.isbn9788192080024-
dc.identifier.urihttp://hdl.handle.net/11718/11594-
dc.description.abstractThis study provides a deeper exploration of the qualitative thematic structures of conflicting accounts between employee reasons to quit and managerial strategies to prevent employee turnover in six business process outsourcing firms. Such differences in cognition and action between the two constituencies suggest that the decision to quit is not a linear and rational process as highlighted in most extant employee turnover models. We present a novel conceptualisation¬ of why employees quit. Our findings suggest that employees are more attached to a place or people rather than the organisation per se. Intergenerational differences between the employees and their managers and the ineffectiveness of actual human resource practices suggest the prevalence of ‘push systems’ in the case organisations. Implications for theory and practice are addressed.en_US
dc.language.isoenen_US
dc.publisherIndian Institute of Management, Ahmedabaden_US
dc.subjectVoluntary turnoveren_US
dc.subjectinter-generational differencesen_US
dc.subjectknowledge workersen_US
dc.titleColliding Conflicting Perspectives: The rhetoric and reality of employee turnover- Evidence from the Indian BPO industryen_US
dc.typeArticleen_US
Appears in Collections:3rd Biennial Conference of the Indian Academy of Management (IAM), 2013

Files in This Item:
File Description SizeFormat 
OS-PP-231-Colliding_Conflicting_Perspectives-176-Pereira_b.pdf289.51 kBAdobe PDFView/Open


Items in IIMA Institutional Repository are protected by copyright, with all rights reserved, unless otherwise indicated.