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Issue DateTitleAuthor(s)
2-Nov-2008Doing emotional labour: the experiences of Indian call centre agentsD'Cruz, Premilla; Noronha, Ernesto
10-Nov-2008Customer satisfaction and service quality measurement in Indian call centresJaiswal, Anand Kumar
11-Nov-2008Employee voice and collective formation in the Indian ITES - BPO industryTaylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla
11-Nov-2010Indian call centres and business process outsourcing: a study in union formationTaylor, Philip; D'Cruz, Premilla; Noronha, Ernesto; Scholarios, Dora
2-Nov-2007Technical call centres: beyond electronic sweatshops and assembly lines in the headD'Cruz, Premilla; Noronha, Ernesto
29-Oct-2006Being professional: organizational control in Indian call centresD'Cruz, Premilla; Noronha, Ernesto
28-Jan-2009Experiencing depersonalized bullying: a study of Indian call centre agentsD'Cruz, Premilla; Noronha, Ernesto
15-Jan-2010The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategiesD'Cruz, Premilla; Noronha, Ernesto