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http://hdl.handle.net/11718/13163| Title: | Latent and manifest points of conflict in Indian call centres |
| Authors: | Noronha, Ernesto D'Cruz, Premilla |
| Keywords: | Workplace Conflicts;Conflicts in Indian Call Centres |
| Issue Date: | 2012 |
| Publisher: | Bookline |
| Citation: | Noronha, Ernesto; D'Cruz, Premilla, "Latent and Manifest Points of Conflict in Indian Call Centres" in P. Sinha (ed.), Containing Workplace Conflicts, New Delhi: Bookline, 2012 |
| URI: | http://hdl.handle.net/11718/13163 |
| Appears in Collections: | Book Chapters |
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