Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/13474
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dc.contributor.authorD'Cruz, Premilla
dc.contributor.authorNoronha, Ernesto
dc.date.accessioned2015-05-11T09:15:48Z
dc.date.available2015-05-11T09:15:48Z
dc.date.issued2013
dc.identifier.citationD'Cruz, P., & Noronha, E. (2013). Breathers, releases, outlets and pauses: employee resistance in the context of depersonalized bullying. The Qualitative Report, 1.en_US
dc.identifier.issn10520147
dc.identifier.urihttp://hdl.handle.net/11718/13474
dc.description.abstractIntroduction The study of workplace bullying, which originated in Scandinavia in the 1980s with the work of Heinz Leymann who used the term "mobbing" to describe the phenomenon (Einarsen, Hoel, [...] Drawing on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international-facing call centers in Mumbai and Bangalore, India, this paper describes employee resistance to depersonalized bullying. Data were gathered through conversational interviews and subjected to selective and sententious thematic analyses. The theme of 'breathers, releases, outlets and pauses' captures both the various behaviours that participants engaged in to gain respite from and to acquire control over their oppressive work environment and the factors that determine their behaviours, namely, their professional identity and their job-related material gains. The findings not only further our understanding of the nascent concept of depersonalized bullying but also retheorize power dynamics in the context of workplace bullying. Keywords: Workplace bullying, power, routine resistance, subjectivity, call centers, Indiaen_US
dc.language.isoenen_US
dc.publisherNova Southeastern University, Inc.en_US
dc.subjectCall centers - Analysisen_US
dc.titleBreathers releases outlets and pauses: employee resistance in the context of depersonalized bullyingen_US
dc.typeArticleen_US
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