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http://hdl.handle.net/11718/13791| Title: | Towards Deming Prize - Case of Tata Steel |
| Authors: | Laha, Arnab Kumar Dutta, Goutam |
| Keywords: | Quality management;Deming Prize;Customer satisfaction;Empowerment;Leadership |
| Issue Date: | 2014 |
| Publisher: | Indian Institute of Management Ahmedabad |
| Abstract: | In this case we describe the gradual transformation of India's largest private sector steel manufacturer Tata Steel that enabled it to win the coveted Deming Prize for quality. The case discusses how the company is able to maintain a relentless focus on meeting the customers' needs, sustain a culture for excellence in quality, build processes that empower the workers in taking decisions related to their area of work freely, instill leadership skills at all levels, and embed continuous improvement as part of their organizational culture. |
| URI: | http://hdl.handle.net/11718/13791 |
| Appears in Collections: | Cases and Notes |
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