Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/16615
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dc.contributor.authorChandwani, Rajesh
dc.contributor.authorSharma, Dheeraj
dc.date.accessioned2015-11-10T06:11:35Z
dc.date.available2015-11-10T06:11:35Z
dc.date.copyright2015
dc.date.issued2015
dc.identifier.urihttp://hdl.handle.net/11718/16615
dc.description.abstractConcept of „emotional labor‟ has undergone many transformations since Hochschild (1983) described it. Researchers have broadened its scope by including emotion management by professionals in different roles, exploring its positive or beneficial aspects, and studying the contingency factors influencing the process of emotion management. In this paper we attempt to relate both positive and negative aspects of emotion management by exploring factors that may affect the outcomes. Self selection into the role which involves emotion work is identified as the key factor which determines whether it will be perceived as positive or negative, thus influencing the outcome of emotion work. Concept of “emotional enrichment” is introduced to describe a process diametrically opposite to “emotional labor”, resulting from job satisfaction and personal accomplishment, leading to physical, emotional and psychological well being. The two aspects of the consequences of emotion work and the antecedents and moderating factors are represented in a comprehensive model.en_US
dc.language.isoenen_US
dc.publisherIndian Institute of Management Ahmedabaden_US
dc.subjectEmotional laboren_US
dc.subjectEmotional enrichmenten_US
dc.titleManaging emotions: emotional labor or emotional enrichmenten_US
dc.typeWorking Paperen_US
Appears in Collections:Working Papers

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