Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/17330
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dc.contributor.authorTaylor, Phil
dc.contributor.authorD'Cruz, Premilla
dc.contributor.authorNoronha, Ernesto
dc.contributor.authorDora, Scholarios
dc.date.accessioned2016-01-10T08:38:56Z
dc.date.available2016-01-10T08:38:56Z
dc.date.copyright2014
dc.date.issued2014
dc.identifier.citationTaylor, P., D'Cruz, P., Noronha, E., & Scholarios, D. (2014). ‘From boom to where?’: the impact of crisis on work and employment in Indian BPO. New Technology, Work and Employment, 29(2), 105-123.en_US
dc.identifier.issn1468-005X
dc.identifier.urihttp://hdl.handle.net/11718/17330
dc.description.abstractThis article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the United States and United Kingdom. Drawing on a conceptual synthesis of the Global Commodity Chain, Global Value Chain and Global Production Network frameworks, the article examines the impact of 2008's financial crisis on employment, work organisation and the experience of work in Indian BPO. Employer/industry sources and employee interviews reveal reconfigured local labour market dynamics, tightened work discipline, an extensification of working time, work intensification and unprecedented growth in job insecurity. Such changed characteristics suggest a watershed that raises questions concerning the sustainability of models of BPO work constructed in pre-crisis years.en_US
dc.language.isoenen_US
dc.publisherJohn Wiley & Sons Ltden_US
dc.subjectBusiness Process Outsourcingen_US
dc.subjectoffshoringen_US
dc.subjectIndian call centresen_US
dc.subjectGVCen_US
dc.subjectfinancial crisisen_US
dc.subjectwork intensificationen_US
dc.subjectSLAen_US
dc.titleFrom boom to where?: the impact of crisis on work and employment in Indian BPOen_US
dc.typeArticleen_US
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