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http://hdl.handle.net/11718/17506| Title: | Customer cyberbullying: the experiences of India‘s international-facing call centre agent |
| Authors: | Noronha, Ernesto D'Cruz, Premilla |
| Keywords: | Cyber Bully;Call Centre Agent |
| Issue Date: | 2015 |
| Publisher: | Springer International Publishing |
| Citation: | Noronha, E. & D‘Cruz, P. (2015) Customer cyberbullying: the experiences of India‘s international-facing call centre agent. In S. Sahadev, N. Malhotra & K. Purani (Eds.), Boundary spanning elements and the marketing function in organizations (pp. 9-32). New Delhi: Springer International Publishing. |
| URI: | http://hdl.handle.net/11718/17506 |
| ISBN: | 9783319134390 |
| Appears in Collections: | Book Chapters |
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