IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/11718/17506Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Noronha, Ernesto | |
| dc.contributor.author | D'Cruz, Premilla | |
| dc.date.accessioned | 2016-02-23T09:05:41Z | |
| dc.date.available | 2016-02-23T09:05:41Z | |
| dc.date.copyright | 2015 | |
| dc.date.issued | 2015 | |
| dc.identifier.citation | Noronha, E. & D‘Cruz, P. (2015) Customer cyberbullying: the experiences of India‘s international-facing call centre agent. In S. Sahadev, N. Malhotra & K. Purani (Eds.), Boundary spanning elements and the marketing function in organizations (pp. 9-32). New Delhi: Springer International Publishing. | en_US |
| dc.identifier.isbn | 9783319134390 | |
| dc.identifier.uri | http://hdl.handle.net/11718/17506 | |
| dc.language.iso | en | en_US |
| dc.publisher | Springer International Publishing | en_US |
| dc.subject | Cyber Bully | en_US |
| dc.subject | Call Centre Agent | en_US |
| dc.title | Customer cyberbullying: the experiences of India‘s international-facing call centre agent | en_US |
| dc.type | Book chapter | en_US |
| Appears in Collections: | Book Chapters | |
Files in This Item:
There are no files associated with this item.
Items in IIMA Institutional Repository are protected by copyright, with all rights reserved, unless otherwise indicated.