Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/21327
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dc.contributor.authorKaul, Asha-
dc.contributor.authorChoudhri, Vidhi-
dc.date.accessioned2019-02-14T03:56:28Z-
dc.date.available2019-02-14T03:56:28Z-
dc.date.issued2017-
dc.identifier.urihttp://hdl.handle.net/11718/21327-
dc.description.abstractSocial media are rapidly and dramatically transforming the communication landscape. They are purported to provide reputational benefits by promoting transparency and enhancing possibilities for stakeholder engagement. However, they also present reputational risks by exposing organizations to new types of crises, stakeholder criticism, and digital activism. This textbook provides a comprehensive look at social-mediated developments in corporate and organizational communication and examines the consequent implications for reputation management. The book takes a grounded approach in bringing together perspectives from communication and management and from scholarship and practice. It helps the reader make sense of digitalization in corporate communication and its consequences for organization–stakeholder relationships, trust, engagement, leadership, and reputation. Covering a wide spectrum of topics such as branding, consumer engagement, employee relations, crisis communication, corporate responsibility and sustainability, and the return on investment (ROI), the book maps key changes in the evolving communication landscape, with an understanding of the strategic benefits and challenges for corporate reputation. Key Features • Blend of theory and practice of social-mediated communication and implications for reputation management • International focus with contemporary (and classic) examples and cases • Link with professional practice in “Voices from the Field” feature • Discussion questions and activities to encourage critical reflection and informed applicationen_US
dc.publisherSage New Delhien_US
dc.subjectCorporations - Public relationsen_US
dc.subjectInternet in public relationsen_US
dc.subjectSocial mediaen_US
dc.titleCorporate Communication through Social Media: Strategies for managing reputationen_US
dc.typeBooken_US
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