Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/21943
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dc.contributor.authorNoronha, Ernesto
dc.contributor.authorD'Cruz, Premilla
dc.date.accessioned2019-05-25T04:05:53Z
dc.date.available2019-05-25T04:05:53Z
dc.date.issued2016
dc.identifier.citationNoronha, E., & D'Cruz, P. (2016). Still a distance to go: Social upgrading in the Indian ITO-BPO-KPO sector. In D. Nathan, S. Sarkar, & M. Tewari (Eds.), Labour Conditions in Asian Value Chains, Vertical and Horizontal Relations. Cambridge: Cambridge University Press.en_US
dc.identifier.urihttp://hdl.handle.net/11718/21943
dc.description.abstractIndia is the worldwide offshore services market leader, with a share of 58 per cent of the global outsourcing industry. The aggregate revenues in FY 2013 were about $108 billion with exports contributing 75.8 billion of the total industry revenues. As a proportion of national GDP, the sector has grown from 1.2 to 8 per cent and with regard to the share in the total exports from 4 to 25 per cent between 1998 to 2013, providing direct employment to 3 million and indirect employment to 9.5 million (NASSCOM, 2013). On this road to becoming a market leader, some argue that Indian IT firms, over the past decades, have upgraded to offer all services in the value chain, including information technology outsourcing (ITO), business process outsourcing (BPO), knowledge process outsourcing (KPO), and a significant number of advanced services for specific industries such as finance and health care that were once strictly considered to be the preserve of the industrialized world (Fernandez-Stark et al., 2011). In doing so, they have made a steady movement along the knowledge continuum in the direction of increasing expertise and information-intensiveness in the nature of the work that is outsourced (Thatchenkery et al., 2004).en_US
dc.publisherCambridge University Pressen_US
dc.subjectbusiness process outsourcingen_US
dc.subjectinformation technology outsourcingen_US
dc.subjectknowledge process outsourcingen_US
dc.titleStill a distance to go: social upgrading in the Indian ITO-BPO-KPO Sectoren_US
dc.title.alternativeLabour Conditions in Asian Value Chains, Vertical and Horizontal Relationsen_US
dc.typeBook chapteren_US
Appears in Collections:Book Chapters

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