Employee Provident Fund Organization (EPFO): Towards consumer centricity

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Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/22170

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DC Field	Value	Language
dc.contributor.author	Ravichandran, N.
dc.contributor.author	Narayanaswami, Sundaravalli
dc.date.accessioned	2019-06-05T01:57:39Z
dc.date.available	2019-06-05T01:57:39Z
dc.date.issued	2018-03-31
dc.identifier.uri	http://hdl.handle.net/11718/22170
dc.description.abstract	Demonstrate the impact of bureaucracy in public services. Demonstrate the adverse implications of over emphasis on rules based decision making in an organization that was created for social security and welfare. Discuss operational transformations in a public organization towards achieving customer centricity. Understand the impact of Technology Enablement and Process Reengineering in improving efficiency and effectiveness of a social organization. Illustrate fairness and balance in empowerment of individuals, specifically for an employee to demand his own monetary rights. Illustrate the power of IT enabled processes in rebalancing the power equation among various stakeholders	en_US
dc.publisher	Indian Institute of Management Ahmedabad	en_US
dc.relation.ispartofseries	PSG0128;
dc.subject	Social Security	en_US
dc.subject	Employee Welfare	en_US
dc.subject	Process Reengineering	en_US
dc.title	Employee Provident Fund Organization (EPFO): Towards consumer centricity	en_US
dc.type	Cases and Notes	en_US
Appears in Collections:	Cases and Notes

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