IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/11718/22170| Title: | Employee Provident Fund Organization (EPFO): Towards consumer centricity |
| Authors: | Ravichandran, N. Narayanaswami, Sundaravalli |
| Keywords: | Social Security;Employee Welfare;Process Reengineering |
| Issue Date: | 31-Mar-2018 |
| Publisher: | Indian Institute of Management Ahmedabad |
| Series/Report no.: | PSG0128; |
| Abstract: | Demonstrate the impact of bureaucracy in public services. Demonstrate the adverse implications of over emphasis on rules based decision making in an organization that was created for social security and welfare. Discuss operational transformations in a public organization towards achieving customer centricity. Understand the impact of Technology Enablement and Process Reengineering in improving efficiency and effectiveness of a social organization. Illustrate fairness and balance in empowerment of individuals, specifically for an employee to demand his own monetary rights. Illustrate the power of IT enabled processes in rebalancing the power equation among various stakeholders |
| URI: | http://hdl.handle.net/11718/22170 |
| Appears in Collections: | Cases and Notes |
Files in This Item:
There are no files associated with this item.
Items in IIMA Institutional Repository are protected by copyright, with all rights reserved, unless otherwise indicated.