Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/22239
Title: Theory of Waiting Lines: Managerial Implications
Authors: Soman, Chetan
Issue Date: 24-Mar-2018
Publisher: Indian Institute of Management Ahmedabad
Series/Report no.: QM0281AV;
Abstract: This AV material introduces audience to the issues in managing the waiting lines. Various performance measures, typical trade-offs are discussed. The softer aspects of managing queries are also covered using simple examples.
URI: http://hdl.handle.net/11718/22239
Appears in Collections:Cases and Notes

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