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http://hdl.handle.net/11718/22239| Title: | Theory of Waiting Lines: Managerial Implications |
| Authors: | Soman, Chetan |
| Issue Date: | 24-Mar-2018 |
| Publisher: | Indian Institute of Management Ahmedabad |
| Series/Report no.: | QM0281AV; |
| Abstract: | This AV material introduces audience to the issues in managing the waiting lines. Various performance measures, typical trade-offs are discussed. The softer aspects of managing queries are also covered using simple examples. |
| URI: | http://hdl.handle.net/11718/22239 |
| Appears in Collections: | Cases and Notes |
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