Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/223
Title: Identities and Store Image Formation: A Study of Retail Consumer Store Choice Behaviour
Authors: Kaul, Subhashini
Keywords: Retail sector;Consumer behaviour
Issue Date: 21-Aug-2009
Series/Report no.: WP;2006-10-05
Abstract: This theoretical paper develops a series of models applying social identify theory to the retail content. The shopper is conceived of as an 'actor' whose self-image and related identities impact store image perceptions. The paper address how identify conflicts are likely to be resolved by a shopper and takes into account the 'ideal' and 'actual' selves. Suggestions are provided as to how retailers could employ 'symbolic cues' to address different operating identities.
URI: http://hdl.handle.net/11718/223
Appears in Collections:Working Papers

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