Please use this identifier to cite or link to this item:
http://hdl.handle.net/11718/223
Title: | Identities and Store Image Formation: A Study of Retail Consumer Store Choice Behaviour |
Authors: | Kaul, Subhashini |
Keywords: | Retail sector;Consumer behaviour |
Issue Date: | 21-Aug-2009 |
Series/Report no.: | WP;2006-10-05 |
Abstract: | This theoretical paper develops a series of models applying social identify theory to the retail content. The shopper is conceived of as an 'actor' whose self-image and related identities impact store image perceptions. The paper address how identify conflicts are likely to be resolved by a shopper and takes into account the 'ideal' and 'actual' selves. Suggestions are provided as to how retailers could employ 'symbolic cues' to address different operating identities. |
URI: | http://hdl.handle.net/11718/223 |
Appears in Collections: | Working Papers |
Files in This Item:
File | Description | Size | Format | |
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2006-10-05_skaul.pdf | 529.9 kB | Adobe PDF | View/Open |
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