A burnout model of job crafting: Multiple mediator effects on job performance

Abstract

Studies establish that job crafting, i.e. the proactive changes made in one's work through balancing available job demands and resources, results in various positive outcomes at the individual, job, and organisational levels. This study examines how employees proactively craft their jobs to avoid stress and burnout, and become better performers. We ground our study in the occupational health context of knowledge workers. Structural equation models on data from 268 Information Technology (IT) management professionals demonstrate the coping effect of job crafting in decreasing role stress and burnout, and increasing one's psychological availability, along with multiple mediation effects in improving job performance.