Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/23156
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dc.contributor.authorPandey, Jatin-
dc.contributor.authorSingh, Manjari-
dc.contributor.authorSohani, Shrihari Suresh-
dc.date.accessioned2020-07-07T08:20:07Z-
dc.date.available2020-07-07T08:20:07Z-
dc.date.issued2018-
dc.identifier.citationPandey, J., Singh, M., & Sohani, S. S. (2018). Emotional labour of rural women in difficult geographies of an emerging economy: Narratives of community healthcare workers of India. International Journal of Work Organisation and Emotion, 9(2), 159 - 186. doi:10.1504/IJWOE.2018.093302en_US
dc.identifier.issn1740-8946-
dc.identifier.urihttp://hdl.handle.net/11718/23156-
dc.description.abstractThis study attempts to find the existence, execution and outcome of emotional labour in the work of community healthcare workers. Through a ten-month field study comprising in-depth interviews with 26 accredited social health workers (ASHAs), we found that their work requires emotional labour. Our study shows that they use 'attached approach', which is similar to deep acting, and 'detached approach', which is similar to surface acting, to perform emotional labour. We also found that surface acting resulted in minimal negative effect in case of negative situation and in well-being due to attenuation of work benefits in case of positive situation at the workplace. Deep acting in a positive situation led to emotional permeability between work and personal life, whereas in the event of a negative situation, it led to stress. Furthermore, deep acting decreases their effectiveness and efficiency due to associated stress that could have detrimental effects on the beneficiaries of healthcare.en_US
dc.language.isoen_USen_US
dc.publisherInderscienceen_US
dc.subjectEmotional labour strategiesen_US
dc.subjectDeep actingen_US
dc.subjectSurface actingen_US
dc.subjectLay healthcare workersen_US
dc.subjectAffective demandsen_US
dc.subjectRural Indiaen_US
dc.subjectDifficult geographiesen_US
dc.subjectEmotions at worken_US
dc.titleEmotional labour of rural women in difficult geographies of an emerging economy: narratives of community healthcare workers of Indiaen_US
dc.typeArticleen_US
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