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Title: Use of social media in crisis communication
Authors: Kaul, Asha
Desai, Avani
Keywords: Impact of social media;Factually incorrect statement;Corporate reputation
Issue Date: Jun-2016
Publisher: Sage
Citation: Kaul, A., & Desai, A. (2016). Use of Social Media in Crisis Communication. In C.E. Carroll (Ed.), Sage Encyclopedia of Corporate Reputation. New York: Sage.
Appears in Collections:Book Chapters

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