Please use this identifier to cite or link to this item:
http://hdl.handle.net/11718/24240
Title: | Reduction of claim cycle time through process improvement |
Authors: | Bhogal, Akriti Harikrishnan |
Keywords: | Claim - Insurance;Insurance company;Process control |
Issue Date: | 2019 |
Publisher: | Indian Institute of Management Ahmedabad |
Abstract: | With increasing insurance penetration from 2.7% in 2001 to 3.4% in 2018, the insurance firms have to deal with larger number of customers, thus impacting the average time to settle a claim. Turnaround time is one of the critical KPIs for insurance firms which signifies the operational efficiency of the firm. Unlike life insurance, auto insurance involves numerous complexities based on the scenario of the accident, coverages included in the policy, involvement of 3rd part injury, etc. Workshop or the service center where the vehicle is repaired is an important part in the claim processing for auto insurance. However, depending on the type of workshop that services the insured, the process followed would vary. |
URI: | http://hdl.handle.net/11718/24240 |
Appears in Collections: | Student Projects |
Files in This Item:
File | Description | Size | Format | |
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SP_2676.pdf Restricted Access | 770.21 kB | Adobe PDF | View/Open Request a copy |
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