A strategic roadmap for enhancing port performance and improving operational effectiveness of Jawaharlal Nehru Port Trust

Abstract

Ports are critical infrastructure and contribute significantly to international trade. They play a crucial role in connecting developing countries to the global market and boost the business and growth of the economy. This infrastructure is growing and becoming more complex. Hence, there is a demand for performance indicators to measure competitiveness and undertake strategic planning for improving them. Port performance tools can be an internal strategic management tool and benchmarking tool across the network of ports. Through this study, we aim to identify the essential parameters of operational efficiency in any port, measure this parameter across time for Jawaharlal Nehru Port Trust (JNPT) and pinpoint avenues of improvement for enhancing overall port performance.