Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/26832
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dc.contributor.authorAljafari, Ruba-
dc.contributor.authorSoh, Franck-
dc.contributor.authorSetia, Pankaj-
dc.contributor.authorAgarwal, Ritu-
dc.date.accessioned2023-10-10T03:57:58Z-
dc.date.available2023-10-10T03:57:58Z-
dc.date.issued2023-09-20-
dc.identifier.issn1552-7824-
dc.identifier.urihttp://hdl.handle.net/11718/26832-
dc.description.abstractThe creation and delivery of healthcare services are being transformed through patient-engaging digital services. However, their effects on hospital performance are unclear. We build on the theoretical foundations of resource dependency and environmental munificence to identify two characteristics of the hospital’s regional environment, the population’s access to digital computing resources (computing access) and health insurance coverage (service access), that condition the effects of hospitals’ patient-engaging digital services on patient satisfaction and readmissions. We argue that these omitted environmental contingencies may help explain the inconclusive findings reported in prior empirical studies on digital services. Analysis of data collated from a national sample of 941 hospitals nested within 157 regions shows that computing access in the environment strengthens the effect of a hospital’s digital services on readmissions and patient satisfaction. By contrast, service access dampens the moderated effect of digital services and computing access on readmissions, but the effect is not the same for patient satisfaction. Our study offers theoretical and practical implications underscoring the role of environmental heterogeneity in the value hospitals realize from patient-engaging digital services.en_US
dc.language.isoenen_US
dc.publisherSpringer Natureen_US
dc.relation.ispartofJournal of the Academy of Marketing Scienceen_US
dc.subjectDigital servicesen_US
dc.subjectConsumer engagementen_US
dc.subjectPatient satisfactionen_US
dc.subjectReadmissionsen_US
dc.subjectMunificenceen_US
dc.subjectComputing accessen_US
dc.subjectService accessen_US
dc.subjectHealthcare insuranceen_US
dc.titleThe local environment matters: Evidence from digital healthcare services for patient engagementen_US
dc.typeArticleen_US
Appears in Collections:Open Access Journal Articles

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