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Issue Date | Title | Author(s) |
---|---|---|
10-Jul-2010 | Union Formation in the Indian Call Centre/BPO Industry | Taylor, Philip; D'Cruz, Premilla; Noronha, Ernesto; Scholarios, Dora |
9-Jul-2010 | Redefining Professional: The Case of India's Call Centre Agents | D'Cruz, Premilla; Noronha, Ernesto |
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