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Issue DateTitleAuthor(s)
2014Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encountersSinha, Piyush Kumar; Mishra, Hari Govind; Kaul, Surabhi
2014Buying impulsive trait: an effective moderator for shopping emotions and perceived riskSinha, Piyush Kumar; Mishra, Hari Govind; Kaul, Surabhi; Singh, Sarabjot
2014Impact of consumer social responsibility and brand social responsibility image on brand loyaltySinha, Piyush Kumar; Mishra, Hari Govind; Singh, Sarabjot