Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/3802
Title: Delivering Service Quality
Authors: Raghavachari, M.
Ramani, K. V.
Issue Date: 3-Jun-2010
Description: New Delhi: Macmillan
URI: http://hdl.handle.net/11718/3802
Appears in Collections:Books

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