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http://hdl.handle.net/11718/4993| Title: | Union Formation in the Indian Call Centre/BPO Industry |
| Authors: | Taylor, Philip D'Cruz, Premilla Noronha, Ernesto Scholarios, Dora |
| Keywords: | Human Resource |
| Issue Date: | 10-Jul-2010 |
| Citation: | Taylor, P., D'Cruz, P., Noronha, E., & Scholarios, D. (2009). Union Formation in the Indian Call Centre/BPO Industry. In B. Russell and M. Thite (Ed.), Managing Human Resources in Indian Call Centres/BPO Providers. New Delhi: Sage Publications. |
| Abstract: | In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation. |
| Description: | Bob Russell and Mohan Thite (eds), Managing Human Resources in Indian Call Centres/BPO Providers, New Delhi: Sage Publications, (2009) |
| URI: | http://hdl.handle.net/11718/4993 |
| Appears in Collections: | Book Chapters |
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