Union Formation in the Indian Call Centre/BPO Industry

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Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/4993

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DC Field	Value	Language
dc.contributor.author	Taylor, Philip
dc.contributor.author	D'Cruz, Premilla
dc.contributor.author	Noronha, Ernesto
dc.contributor.author	Scholarios, Dora
dc.date.accessioned	2010-07-10T06:55:35Z
dc.date.available	2010-07-10T06:55:35Z
dc.date.copyright	2009
dc.date.issued	2010-07-10T06:55:35Z
dc.identifier.citation	Taylor, P., D'Cruz, P., Noronha, E., & Scholarios, D. (2009). Union Formation in the Indian Call Centre/BPO Industry. In B. Russell and M. Thite (Ed.), Managing Human Resources in Indian Call Centres/BPO Providers. New Delhi: Sage Publications.	en
dc.identifier.uri	http://hdl.handle.net/11718/4993
dc.description	Bob Russell and Mohan Thite (eds), Managing Human Resources in Indian Call Centres/BPO Providers, New Delhi: Sage Publications, (2009)	en
dc.description.abstract	In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.	en
dc.language.iso	en	en
dc.subject	Human Resource	en
dc.title	Union Formation in the Indian Call Centre/BPO Industry	en
dc.type	Book chapter	en
Appears in Collections:	Book Chapters

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