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http://hdl.handle.net/11718/645Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Ramachandran, K. | - |
| dc.date.accessioned | 2009-12-14T04:41:56Z | - |
| dc.date.available | 2009-12-14T04:41:56Z | - |
| dc.date.copyright | 2000-05 | - |
| dc.date.issued | 2009-12-14T04:41:56Z | - |
| dc.identifier.uri | http://hdl.handle.net/11718/645 | - |
| dc.description.abstract | The paper goes beyond the term of marketing and other specific functions, and identifies ZCD approach as the route to ensure corporate immortality. The paper draws on experiences of a number of companies to support the arguments. | en |
| dc.language.iso | en | en |
| dc.relation.ispartofseries | WP;2000-05-01/1597 | - |
| dc.subject | Zero Customer Dissatisfaction (ZCD) | en |
| dc.subject | Corporate immortality | en |
| dc.title | Achieve zero customer dissatisfaction for corporate immortality | en |
| dc.type | Working Paper | en |
| Appears in Collections: | Working Papers | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| WP 2000_1597.pdf | 1.08 MB | Adobe PDF | View/Open |
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