A Critical Look at Critical Success Factors

Abstract

Rockart’s article on Critical Success factors raises a number of issues, especially related to application of the CSF methodology to E-Governance. This note examines some of these questions, e.g.: 1. Are CSFs meaningful only for the private sector? 2. What is wrong in choosing “ to implement IT well ” as a CSF, for a government department? 3. Why should a manager identify only critical success factors and not simply success factors? Are there any examples of Information Systems that do not support any CSFs of an organization?