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http://hdl.handle.net/11718/8094| Title: | An Evening in Habibabad |
| Authors: | Gupta, Nirmal Gupta, Parvinder |
| Keywords: | Restaurant;Marketing |
| Issue Date: | 27-Aug-2010 |
| Abstract: | A group of colleagues went out for dinner at a restaurant, which was part of one of the top hotel chains. They were disappointed with their entire experience at this restaurant. The case provides details about the incident and what had followed thereafter. In the process, the case highlights issues of customer service, employee behaviour, and consumer action. |
| URI: | http://hdl.handle.net/11718/8094 |
| Appears in Collections: | Cases and Notes |
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