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http://hdl.handle.net/11718/8230| Title: | Quick Photo (B) |
| Authors: | Gupta, Nirmal Gupta, Parvinder |
| Keywords: | Photo Studio;Marketing |
| Issue Date: | 31-Aug-2010 |
| Abstract: | The case adds to the data presented in case “Quick Photo (A)" (MAR0370) . Students should have read case “A”. A Customer’s camera case was lost by the shop where he had given his camera for an estimate for repair. The case (A) describes his experiences in dealing with this shop and his long battle for rights. The Case (B) highlights issues of customer service, employee behaviour, and consumer action. |
| URI: | http://hdl.handle.net/11718/8230 |
| Appears in Collections: | Cases and Notes |
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