IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/11718/8231Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Gupta, Nirmal | - |
| dc.contributor.author | Gupta, Parvinder | - |
| dc.date.accessioned | 2010-08-31T06:30:47Z | - |
| dc.date.available | 2010-08-31T06:30:47Z | - |
| dc.date.copyright | 2006 | - |
| dc.date.issued | 2010-08-31T06:30:47Z | - |
| dc.identifier.uri | http://hdl.handle.net/11718/8231 | - |
| dc.description.abstract | A customer was disappointed to see the manner in which his suit was stitched and handled by the tailoring shop where he had given it for stitching. The explanation given by the head tailor had further disappointed and shocked the customer. Then case traces the journey this customer takes up to fight for this right. In the process, the case highlights issues of customer service, employee behavior, and consumer action. | en |
| dc.language.iso | en | en |
| dc.subject | Organizational Behaviour | en |
| dc.title | Suitable Suit | en |
| dc.type | Cases and Notes | en |
| Appears in Collections: | Cases and Notes | |
Files in This Item:
There are no files associated with this item.
Items in IIMA Institutional Repository are protected by copyright, with all rights reserved, unless otherwise indicated.